Refund policy

Return / Exchange Policy (India)

Customer satisfaction is our priority at Eemony Fashion, which is why we offer a generous 7-day return and exchange policy from the date of receiving the product. Please note the following terms and conditions:

• Returns or exchanges are applicable only for semi-stitched or unstitched products. Customized or ready-made products cannot be returned or exchanged.

• The customer is responsible for shipping the product back to our warehouse for returns or exchanges. We will reimburse Rs. 120.00 for the return shipping cost.

• If a customer refuses a prepaid order, they will not be eligible for a refund. Any additional shipping charges for resending the order will be borne by the customer.

• To initiate a return or exchange, please contact us via email at teameemony@gmail.com within 7 days of receiving the product. Returns or exchanges cannot be processed through any other medium.

• Refunds will be issued in the form of store credit, valid for 6 months from the date of issuance.

• For any queries, reach out to our customer support team via WhatsApp or Call at +91 9624252983.

Please allow 2-3 working days for processing store credit after the product is received back at our warehouse.

Return / Exchange Policy (Out of India)

Currently, we do not accept international returns or exchanges.
Customers wishing to return a product must arrange and cover shipping costs to our warehouse in India.

Cancellation Policy

Orders can be cancelled within 24 hours from your website account. For prepaid orders, a 5% deduction for payment gateway charges will apply upon cancellation.
Once shipped, orders cannot be cancelled.

For assistance during the cancellation process, contact us via WhatsApp at +91 9624252983 or email at teameemony@gmail.com.

Non-Applicable Conditions for Return or Exchange

• Products that are customized or ready-made according to customer measurements are not eligible for return or exchange.

• Items must be returned in their original condition; damaged, altered, or used items will not be accepted.

• Orders placed using store credit are not eligible for return or exchange.

• Multiple returns from a single customer will not be entertained.

Thank you for your understanding.
If you have any further questions, please feel free to reach out to us.